Delivery and Shipping service will be provided from our partners.
Aiming to provide our customers with a comfortable online shopping experience, we take extra care and precaution to ensure that your parcel is shipped out in good condition and is handled accordingly by our delivery partners.
All orders will be processed in 96 hours and to be handed over to our delivery partners and they will contact you soon. This is to schedule your delivery as well as inform you about payment for delivery charge.
**Please check on the Delivery Method before proceed online purchase.
Area of Coverage
DropOffDelivery Method
Home decoration & fashion products can be delivered nationwide. The delivery charges are as below.
*Note: For DropOffDelivery Method, the maximum weight per (1) order is 30kg.
Outside of Jawa Island
DeliveryWithAssembly Method
Furniture delivery and assembly services are accessible in a number of places throughout Jakarta
The transportation charges as below for the delivery and assembly of furniture and for products that are marked with
'Delivery type: DeliveryWithAssembly'.
*Note: For Delivery with Assembly Method, the maximum weight per (1) order is 100kg
In Area Delivery Jawa
Out of Area Delivery Jawa
If you are a customer who's residing outside our Delivery Area and are looking to purchase NITORI's furniture, we understand your frustration and would like to apologize for the inconvenience that we have caused you. We are working on expanding our coverage area to other regions soon.
Cancellation of Furniture Delivery
Orders of ready stock furniture can be cancelled 8 days before the date of delivery. E-mail us at Contact us with your order number and state your reason for cancellation. A refund will then be processed accordingly.
Duration of Delivery for Ready Stock Items
Up to 14 working days.
If a delivery attempted by our courier partner is marked as failed or unsuccessful, kindly contact our customer service immediately and arrange for a second delivery. If you are unable to receive your delivery, get in touch with our customer service.
Do feel free to contact us at Contact us for further inquiries.