1.Privacy Policy of Nitori Retail Indonesia
PT Nitori Retail Indonesia (hereinafter referred to as “us”, “our”, “we” and “NITORI”), which is a part of the NITORI Group of Companies (as stated in this website: https://www.nitorihd.co.jp/en/division/group.html, hereinafter referred to as "NITORI Group"), acknowledge that it is a social responsibility for us to safeguard the personal data of our customers and other related parties that we have acquired and to comply with the matters stated under this Privacy Policy (referred to as "Privacy Policy"). This Privacy Policy is intended to meet the requirements of the Law No. 27 of 2022 on Personal Data Protection (“PDP Law”), Ministry of Communication and Informatics Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems (“MoCI 20/2016”) and other applicable laws (collectively referred to as “Laws”).
Our goal of enacting this Privacy Policy is to explain to you how we acquire and collect, process and analyze, store, fix and update; display, announce, transfer, disseminate or disclose; and/or delete or destroy your personal data (collectively referred to as “Personal Data Processing”) , for the purpose of obtaining your informed consent.
By providing your consent, you are accepting the practices described in this Privacy Policy, and to give consent to us for Personal Data Processing in accordance with this Privacy Policy. Your consent remains valid for as long as the scope, purpose, nature, and extent of processing detailed in this Privacy Policy remains.
We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes in this Privacy Policy through email. Should any revision hereof require further consent, we will obtain your updated consent prior to implementing these changes.
2.Personal Data
What is Personal Data?
“Personal Data” refers to data regarding individuals who are identified or can be identified separately or in combination with other information, either directly or indirectly, through an electronic or non-electronic system.
What Personal Data do we collect?
We may collect Personal Data which may include the following:
- Personal contact information (name, residential home address or correspondence address, telephone number or e-mail);
- Demographic information (date of birth, age, etc.);
- The information filled by the customer, including but not limited to the information you fill and share with us or any other party, including our social media sites, including but not limited to Facebook, Instagram, YouTube or Twitter;
- Social media information, including but not limited to information that is a part of your profile on third-party social media sites (such as but not limited to Facebook) for which you allow the social media to share information with us; and
- Payment information, includes but not limited to credit card details, names and addresses on your transaction bill.
How do we collect Personal Data?
We may collect your Personal Data:
- directly from you;
- when you register as a member on the website;
- where you access and interact with the website;
- when you communicate with our customer service, delivery partners and other service providers;
- when you place an order;
- when you subscribe to our newsletter; and/or
- when you make a payment on our website
Why do we collect Personal Data?
We may collect, use, process, store and retain Personal Data for the following purposes:
- for all matters pertaining to the contract entered or to be entered into between you and us and/or to provide you with our services; contract implementation for our products, management after contract period, and after-sales service;
- for registration or withdrawal from NITORI membership;
- to process your requests and orders and to provide you with the customer services and information offered through our website and which you may request;
- to process communication regarding withdrawal or damaged product;
- to deliver products that you purchase from our Website and to update you on the delivery progress and for customer support purposes;
- to personalize your online shopping experience. Information regarding your product preferences helps us to better respond to your individual needs;
- to send periodic emails and newsletters with information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.;
- to send information to you about product launches, product announcements, services, and campaigns;
- to our third-party service providers to assist us in providing and improving our services to you and to analyze and better understand our customer’s needs or to develop, improve and market our products and services to you;
- for the purpose of product development, questionnaire, survey etc.;
- to monitor your compliance with the contract entered into between you and us and our policies, procedures, rules and regulations;
- to enforce our rights and remedies against you and/or any third party;
- for regulatory reporting, compliance monitoring and conforming to legal requirements;
- to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
- to our international third-party service providers to include in a database compiled by us or our third-party service provider for use in order and delivery management, direct marketing of promotions, products and services we think may interest you;
- to seek your feedback in relation to customer satisfaction and our relationship with you. We continually strive to improve the quality and standard of service provided to you;
- to verify and carry out financial transactions in relation to payments you may make online;
- for the purpose of record keeping in the ordinary course of our business; and
- for any purposes ancillary, relating to or in connection with the above, or the activities, dealings or transactions with our Company.
The Personal Data collected by us for communicating with you, may be used for the purposes of marketing, promoting and driving engagement in respect of our products and services and third-party products and services which may be of interest to you based on your interaction with us. These communication methods may be in the form of postal mails, e-mails, text messages, communication via social media channels, newsletters, brochures or any other form of printed or digital communication. You may choose to stop receiving or change the frequency of our communication with you at any time you deem necessary. If you do not want to receive e-mails or any form of notification from us, please update your preferences through our website.
We will only handle Personal Data within the required scope to achieve the purpose of use as listed above. In the event of rare and unpredicted occurrences, we shall obtain the individual’s consent first, unless such lawful processing is otherwise permitted by Laws.
How do we obtain your consent?
We obtain your consent for the processing of your Personal Data by asking you to sign this consent form in our physical stores or by asking you to click to the section of “I consent” in the consent form.
You may write to us via email to withdraw your consent to our Personal Data Processing to our email address stipulated in the Contact Information section. Should there be no other lawful basis to justify the continued processing, we shall take the necessary steps to cease processing your Personal Data without undue delay, terminate any processing activity, including the provision of services relying on such consent, and delete the Personal Data, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements.
You may also decline to provide us with your Personal Data or withhold your consent accordingly. Do take note that if you choose not to provide us with any relevant Personal Data or withhold consent, this may limit your ability to access some of our services, or we might not be able to adequately deliver our services to you.
How long do we keep Personal Data?
We will retain your Personal Data for as long as necessary for the fulfilment of the purposes set out in this Privacy Policy or as is required for the establishment, exercise or defense of legal claims, for legitimate business purposes, or by Laws.
With whom does the Company share Personal Data?
We may disclose, share and transfer your Personal Data with Companies under the NITORI Group and third parties acting on our behalf as our agent, contractor, service providers and/or professional advisors who provide us with administrative and business support services. In this regard, before disclosing your Personal Data to any of the foregoing parties, we will ensure that the party thereto has signed a standard non-disclosure agreement to protect your Personal Data and not to use or disclose it without our permission. You hereby consent that we may disclose, share and transfer your Personal Data to the following parties for the purposes set out in this Privacy Policy:
- to our employees, agents, affiliates and associated companies, including NITORI Group;
- to any person to whom we are under an obligation to make disclosure under any applicable laws;
- to Government authorities or other authorities as stipulated by laws, including competent officials, e.g., courts, police officers, the Ministry of Communication and Informatics, etc;
- to our auditors, legal advisers, compliance professionals and other advisers;
- to our payment gateway service providers;
- to our delivery partners; and
- to our service providers and vendors.
We may also transfer, disclose, or share your Personal Data with joint sponsors and promotional partners who may engage, or in some cases, transfer your Personal Data outside the Indonesia as stated below.
Where does the Company store or transfer Personal Data?
Our information technology facilities and storage servers and the NITORI Group may be in other regions outside Indonesia, including but not limited to Japan. As a result of this, your Personal Data may be disclosed or transferred to entities and/or stored in any place outside Indonesia, including but not limited to the US and other Asian countries (please see https://www.nitorihd.co.jp/en/division/group.html).
However, we will always strive to ensure that all third parties outside Indonesia will not use or process your Personal Data other than for the intended purposes and in accordance with this Privacy Policy and while upholding the confidentiality and privacy of your Personal Data. The Company shall further endeavor to utilize contractual or other reasonable means to provide a comparable level of protection of your Personal Data as required by the Laws.
How do we protect your Personal Data?
We will take necessary and appropriate actions for security control purposes to protect Personal Data from natural dangers such as accidental loss or destruction, and human dangers such as unlawful access, fraudulent misuse, unlawful destruction, alteration and contamination, and any other unlawful processing. While care is taken to protect your personal data on the website, unfortunately no data transmission over the internet is guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online.
We will ensure appropriate surveillance of our employees and conduct the necessary training and education for the purpose of Personal Data security control.
We take reasonable steps to ensure that the information we hold about you is accurate, complete, and up to date. To assist us in doing this, please provide us with the correct information and inform us if your details change. You have the right to access and correct your Personal Data held by us about you. You may update them at any time by contacting our Data Protection Officer at the details listed below in the Contact Information section and on our website.
In the event of a failure of Personal Data security control, we will notify you of such failure in writing to your physical address or electronically to your email address.
What are your rights under the PDP Law?
Under PDP Law, you have the right to:
- Right to obtain information regarding identity clarity, the basis of legal interest, the purpose of requesting and using Personal Data, and accountability of parties that request Personal Data.
- Right to complete, update and/or correct, and/or inaccuracies in Personal Data regarding themselves in accordance with the purpose of the Personal Data Processing.
- Right to access and obtain a copy of the processed Personal Data concerning you and to ask us to disclose where we obtained such Personal Data.
- Right-to-end processing, delete, and/or destroy Personal Data regarding themselves in accordance with provisions of laws and regulations.
- >Right to withdraw your consent at any time by the method separately designated by Us at the time of obtaining your consent, except if the consent provided is necessary to perform legal obligations or contractual obligations. However, your withdrawal of consent will not affect the legality of processing conducted based on your consent before its withdrawal.
- Right to object decision-making action based solely on automated processing, including profiling, which has legal consequences or has a significant impact on you
- Right to delay and restrict Personal Data Processing proportionally with the purpose of Personal Data Processing.
- Right to sue and receive compensation for violations of the Personal Data Processing regarding you in accordance with provisions of laws and regulations.
- Right to obtain or transfer your Personal Data concerning you in a structured, commonly used, and machine-readable format that can be automatically accessed or disclosed and the right to transfer those data to another controller.
If you intend to exercise any of the aforementioned rights, please inquire using the contact details at the end of this Privacy Policy.
Cookies
From time to time, we may use "cookies" or other features to enable us to collect or share information in connection with your use of the services or website. These features help us improve our website and the services we offer, or help us offer new services and features. “Cookies” are identifiers stored on your computer or mobile device that record data about your computer or device, how and when the services or website are used or visited, by how many people, and other activities on our website. We may link cookie information to Personal Data. Cookies are also linked to information about what items you have selected for purchase and the web pages you have viewed. This information is also used to track your shopping cart, to deliver content specific to your interests, to perform data analysis and to monitor the use of our services.
You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this, you may not be able to use the full functionality of our website or services.
Who should you contact in case of inquiry, feedback or complaints?
If you intend to access, disclose, update, correct or limit the processing of your Personal Data, please contact our data protection officer, the contact information of which is listed in the Personal Data Inquiry section as stated below:
Contact Information
Mr. Yuuki Ueda(Operation Hours: 09: 00 - 17: 00)
Contact no. :
+62 0215205707
Email :
nrid_ec-inquiry@nitori.co.id
Address :
Plaza Sentral (Annexe Building) Floor 6, Suite No.603, Jalan Jendral Sudirman No.47. 12930, Jakarta